Refund policy
Phonics Fox sells digital PDF downloads. This policy explains when you can get a refund. Nothing here limits your rights under the Australian Consumer Law.
Your rights under Australian Consumer Law
Under the Australian Consumer Law, goods and services come with automatic guarantees that cannot be excluded. Digital products must be of acceptable quality, match their description, and be fit for the purpose we advertise. If they are not, you may be entitled to a repair, replacement or refund.
Change of mind
Because digital files can be downloaded and copied straight away, we generally do not offer refunds for change of mind once the download link has been provided. If you have not been able to download your file, or something went wrong with payment, email us and we will help.
Faulty or incorrect files
Please contact us if:
- the PDF will not open or is corrupted
- you received the wrong pack
- the product does not match what was described on the site
We will replace the file or refund you, depending on what is fair in the circumstances.
How to ask for a refund or help
Email hello@phonicsfox.com with your order email, the pack you bought, and a short description of the problem. We aim to reply within two business days (Brisbane time).
Payments
Payments are processed by Stripe. Refunds, when approved, are returned to the original payment method. Stripe's timing for showing the refund on your statement can vary.